I think the other reviews are unfair. This place does not pretend to be a high-end eatery. The food is for college kids who working through a hangover or need to load up for an all-nighter. That said, this place does the job. I stopped there after a long car ride from BMI airport. I was starving so everything tasted good (though also had to remove a good amount of the fries to eat the sandwich like another reviewer). It did take a really long time to get the sandwich even though the place only had 1 or 2 other customers. I had no problem with the bathrooms but I imagine they are in worse shape on the weekends after everyone's been out to the bar.
They have rolls of paper towels at the tables instead of typical paper napkins. I did have to use a lot of them after unwrapping my sandwich.
Basically a 2 star type of restaurant; sandwich shop/fast food, but it does a 4 star job of it. Good, but the food could use a little more 'engineering' to taste better vs just paying for a lot of calories.