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  • It is always hit or miss at Urban Farmer; sometimes it's fabulous and other times it's just a hotel restaurant. First and foremost, the kitchen never disappoints, the food is always great! It seems the front of house operations needs a refresher course on service. Today, the hostess was less than hospitable, not necessarily rude just not keen on being interrupted by customers. Our server was okay, but not very attentive. We could see the kitchen from our seat and when my order was ready it just sat, long enough that my burger and fires were cold when delivered to the table. Another order of fries was made after I requested it, but it shouldn't have happened in the first place. The only thing that was expedited during our dining experience today was how fast our bill was presented and processed. The food is the only thing that keeps us coming back, but with so many other great choices in Cleveland service is as important as food and Urban Farmer's service is slipping.
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