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  • Perhaps good product, but really poor service. My wife and I stopped here to purchase a bike rack for our Rav4. We noticed a Rav4 in the parking lot with a bike rack and asked the salesperson (Jim) if he could help us determine if it met some of our criteria (does not cause bike damage to mounted back tire; allows back door to swing open for rear access). Jim was telling us some things that contradicted information I had found online; so we asked if he could help us track down the owner. This was over the top for Jim and he made derogatory comments as he strutted away to hide in the back of the store. My wife and I tracked down the Rav4 owner on our own and he was more than happy to share his experience and contradict Jim's "guesses" that were portrayed as fact. I had never been in a situation where a sales person abandoned me in a store before; so I contacted the owner (Darren). He apologized and indicated that we would receive a 20% discount on another bike rack that he had in stock and that I believed would meet our needs. I indicated I would think about the purchase offer, but really wanted an apology from the sales person. I was told the offer stood for as long as they had my desired bike rack in stock and that I would receive an apology from Jim. I decided to purchase a rack and followed up twice to make arrangements. Once I was ignored; the other time I was told they'd have to check inventory. I was never able to make arrangements to conclude the sale and never received an apology from the sales person. If you place importance on follow-through and commitment to customer satisfaction, I would suggest you consider other stores in the Madison area. I frequent several other stores that have excellent follow-through and place greater emphasis on customer satisfaction.
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