WOW is the worst cable and Internet I have ever had! They custom service is by far the worst! I also was told that my price was not an introductory price and would not go up after a year since I asked this question specifically, but then it did go up by $40 after one year exactly. I was willing to negotiate and pay even a little bit more, but the offer they came back with was a joke! My internet speed would constantly drop to almost nothing and my cable would also go out often. Previously when I had AT&T they would take money off my bill when this happened or get someone out quickly not with WOW, with Wow you are just out of luck until your internet and cable work again. A tip of advice for anyone stuck with Wow when you call customer service and talk to someone overseas that you cannot understand ask to be connected to the United States. This seemed to at least help so that I could understand the person. When I would need a tech out and they would say it would be a week until they could get out I would just call back the next day again and again until I got someone out sooner. I spent so much time calling Wow it was like a second job! They also could care less if you are going to cancel service. I really don't know how this company is in business! Do not use WOW!