Had a reservation for 1pm. There is a wait list with a 5 hour wait. They don't care about your reservation or their obligations to their customers. If you are ok with hanging out at their facility for hours on your vacation while they move as slowly as possible to get you out of their hair, this is the place for you. If you expect any sort of customer service of a shred of professionalism go somewhere else. What a huge waste of half a day of my vacation on a poor choice of rv rental companies. You've been warned.