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  • I do not like to write bad reviews. I like problems settled. I think everyone should try and communicate direct about the issue rather than being a town crier. I did this with them. I came in person with the issue to resolve it, they were to get back to me. I called in and sent text messages and was blown off. No attempt at all on their side. I finally made a 4th trip and returned in person today. The issue is how they handled an acknowledged bad employee that did poor work. I get mistakes happen. That happens to us all--BUT it's how they handled it from there. Excuses and dodging the contact. We aren't 16 and this IS supposed to be a business. I didn't hire the bad seed and they aren't taking responsibility to make things right after having a problem. That's the issue I have---after giving them the opportunity. This is why I think it's fair others know what could happen to them. I spent extra money to fix their error and wasted a lot of time going back AFTER they made the mistakes. Do not use them. Unreliable. Try to overcharge and poor communication and craftsmanship. I came here on a referral and unfortunately they didn't live up to their reputation. My $400 quote for one day lift kit install took 2 days because I was told door alignment rack was full. I get stuff happens, not a big deal. Day 2 I called them around 4pm on Friday to find out when it would be done. 'Its done' I was asked to hustle in because they were wrapping up. I drove my second car and left it parked on the street to make it in time and was made aware it was a favor they stayed-I said maybe you should have called me to tell me the vehicle is ready-then you wouldn't be held up. Then the price switch--cost went up to $650 because it took their technician extra long to complete. After we negotiated back to the original price as quoted I found out the installer was a defector from 4 Wheel Parts. Upon inspection it was found the quick disconnects were installed one inside and one outside as were the rear sway bar disconnects, the heim joints were not centered, the front steering stabilizer was crushed as he used it for leverage and the extended brake lines were not secured safely. Overall about 50% was done incorrectly and it was fixed at another shop (and the alignment was also done correctly) for another $200. When this was brought to their attention in person they wanted copies of the work, pictures and they would get back to me. That's fair. They mention in front of me that he crap installer is being replaced the next Monday by a returning employees (but apparently the joke was the guy getting fired didn't know). So I think they understand he did poor work for them and he's getting let go. They apologize and say they will get back to me. They did put an exhaust extension on my vehicle even though I didn't supply it-so upon the return I gave them the brand new TeraFlex one I had bought to replenish what they gave me ($45). All done but no return call after texting and calling in to check. I spend the time to go back in and they said the guy that referred me isn't a friend and they aren't refunding any money. Bad business. I wouldn't trust them because they acknowledged he did a poor job on the install and regardless of who sent me or how long it took them-it was done improperly and they didn't back what their business did. I get mistakes happen and I didn't spend $200 more at another shop for fun. They should have reimbursed that or made some concessions-they hired a poor employee not me and I don't care if it took him 24 hours-someone should be checking the work to make sure is done safely and done right.
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