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  • I have lived at The Alexan since September of 2010. When I first moved here, the property management company was Greystar, however this changed in summer of 2012. The property is now managed by Holland Residential and the staff is all new. When Holland took over management, they fired/forced out all of the current staff and maintenance people. Since this has happened, the service has been absolutely pitiful. If something small like a clogged drain needed to be fixed before, they used to have someone here the following day, now it takes days/weeks and multiple calls to get someone to stop by. The office staff is another major problem, most of them are really rude and ignorant people that don't seem to have the time to deal with you. Their hours are another issue. I have had packages delivered and rushed to get home from work, only to find that they have closed or locked the doors 5-10 minutes before they are scheduled to close for that day. They recently changed their hours to where they are not even open on Sunday's anymore, so if Sunday is your only available day, you can forget about it. About a year ago, they also did away with the rent drop, so now you have to physically take your rent checks up to the office and hand them to an employee during business hours. This wouldn't be a big deal if I didn't have a roommate where we split the rent and each write a check for rent each month. As for the apartments themselves, they are middle of the road. I must admit that since I have lived here for three years, I am in one of the non-remodeled apartments, and I understand that they are quite a bit better, but the unit that I am in is nothing special, and definitely not "luxury". They are pretty over-priced for what you get. There are issues both big and small with this apartment complex, but if you are concerned about being treated with respect and having your issues dealt with in a timely manner, this is not the place for you.
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