I love gentle dental. Been going here since maybe 2013. I'm now 18, first time coming here in about 2-3 years. Man has this office changed drastically. Dr Howard is not at this location anymore, which is a bummer so I was so nervous to go to my appt today, but I'm glad I did. Got there about 735am this morning. Stood at the desk for about 7 minutes. Still no one there, so I sat down. 7:50 rolled around and front desk lady is finally arriving. I can't believe they love talking to each other in such a manner while there is clearly a patient (me) in the waiting room. One of the front desk ladies was talking to the other one and was saying a bunch of stuff about a certain employee or patient, one of those things said "I should've cussed her out!" Makes me nervous to go to a dentist office that has employees that talk like that while there's a patient present. Then I got called back for my xrays and cleaning. Xrays went smoothly, had to get 18 xrays done since it's the adult examination since I am 18 now. Discussed what work I needed done with Dr. Patel. First time meeting him and he was amazing, honest, nice. I trust him already. I don't need my wisdom teeth removed! Xrays done, discussion done. Nurse says I need to go back out into patient waiting room to get called back for a cleaning. Desk lady calls me up and says "oh we thought you were a different patient, so yeah we don't have a slot open for a cleaning" wtf ?! Have to reschedule it; which postpones my root canal and to remove a tooth. Ugh. But overall I like this office.