Some of the reviews made me really nervous but i had already scheduled a neuter for my lab. Overall I had a really great experience. The vet was polite and took an interest in my boy. My only complaint is that there's a large sack of skin left over from the neuter since he didn't get fixed until 8 months. I wish someone would have told me that this would happen so I could have gotten information on having it removed. I just assumed that they would be removing it.