Up side: I'm in love with their blueberry bagels! They are sooo delicious! My girlfriend has me hooked on them! Downside: apparently the blueberry bagels are very popular. Half the time I make the drive there, they are sold out. Why don't they make more of something they always sell out of? They've lost a number of sale opportunities just with my self alone. Service wise, half the staff seem like they don't enjoy their jobs thus giving dull service. They make no eye contact while they are speaking to you and when they do speak its so mono-toned. I feel like they're annoyed that i'm there. So I get my bagels (if they have them) and bolt out.