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| - I wish I could give a ZERO STAR review for this place to further emphasize how much it is in your best interests to take your pizza craving to another business. To save you time: Skip this place. There's a ton of other GOOD pizza places in this area that care about taking your order correctly.
Today I ordered a salad, a pizza, and a 2-Liter for myself and a co-worker. We had never tried this place before and, since I like new things, I decided to go for it. When I ordered, I did it with specific instructions: "no dressing for the salad" and "pepperonis on all of the pizza, mushrooms only on one half." I didn't want a pizza my co-worker couldn't eat (she doesn't like mushrooms). I placed the order and was told it would be here in 15-20 minutes. I work relatively close to the location, so it seemed plausible.
Fastforward ONE HOUR after the end of the call. If I had known this was going to happen, I would have just called Pizza Hut because, let me tell you, food triggers some emotions. Normally, I don't notice when things are taking long while I'm working, but if I have to call and ask where my food is, you're taking way too damn long. About 15 minutes after I call to ask where it is, the driver shows up at my door. The pizza box looks like something heavy had been sitting on it and the guy gives me a crumpled receipt, but whatever, the food got here.
I honestly have never had to check my pizza before the driver leaves, but I should have. First of all, all of the toppings are on one side and the other side is completely cheese. The pizza is cold and, as another co-worker put it, "has no gravy." He meant sauce, but damn if he wasn't right. I check on the salad I got and aside from the sad, old tomatoes in it... they added a side of dressing. I explicitly said I didn't want any since I never use it and didn't want them to waste it on me. I detest wasting food, so aside from screwing up my order, taking an unreasonable amount of time, and the general shitty state of the food, I've reached my limit of patience with this place.
Which wasn't high to begin with, mind you. I immediately call back and make my list of complaints. The guy who answered was the person who had taken my order, and tried to say that I had asked for one side to be mushrooms and pepperoni with the other side just cheese. At no point had I even mentioned the *word* cheese during our conversation, and the fact that he tried to pin it on me pissed me off to no end. That is a poor business model. I understand miscommunications, but for him to try to cover his own ass and make it a problem from my end is absolutely unprofessional. The result in that conversation ended with a "five dollar credit to my account."
Right. Like I'd make that mistake more than once.
A-V-O-I-D!
tl;dr: Order got messed up, customer service tried to make it seem like I screwed up. Pizza sucked, salad was old, the only thing that came out right was the soda.
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