We got here at 7:40am and were 8th in line. The doors promptly opened at 8am and there was a line around the building. I transferred my license from FL to NC in only 45 minutes. Unless you have all day to wait, get here early!
The desk staff was friendly, I had all necessary paperwork for a new license. However, when they say you need to show proof of insurance, what they need is proof of existing insurance with the DATES of coverage including an EXPIRATION date. They are prepared for this and quickly give you a fax number to give to your insurance company. The employees working the stations, computers and filing paperwork were friendly and efficient. The gentleman that helped me (his name escapes me, has a Las Vegas mouse pad) was helpful with my questions, even joked around about the vision test easing the torture of typical dmv monotony. I have had a really really bad experience with the ARROWWOOD DMV and promised myself not to go back, good choice in coming here. This one was worth the drive from south Charlotte.
FYI- the vision test is standard and let's hope you can see well enough to pass. But the road sign test can be a little tricky... The yellow triangle on its side comes at the end, be prepared but overall easy to pass.