Have used this MVD office many times over the last 30 years. Since many services are now available online, the offices are far less crowded than they were 20 years ago. Today my husband and I needed to get a handicapped placard for his truck. This is one of the few services you cannot do online. The line only had 6 people ahead of us. They made out his placard right at the check-in desk (he had already filled out the paperwork his doctor gave him) and we were on our way in under 15 minutes.
The employees seemed neither friendly nor unfriendly, just business-like. Parking is problematic as several services share the parking lot.
We were braced for an ordeal, but instead were only faced with a minor inconvenience. I guess with governmental agencies that is about as good as it is going to get.