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  • TDS has huge problems with their install and customer service teams. It seems like the most critical thing. Get customers who want to pay you money connected to your service. I purchased a house in Middleton and decided to sign up for TDS rather then Charter or AT&T to support a local big business. They gave me a two week wait time and a install range of 8 hours. I thought that was a little ridiculous but I said ok and signed up. Well install day came and went and no one showed up or called. Having to reach out myself and find out what happened. I was told something went wrong. What you ask? They had no idea but they'd need to push the install an entire week. I informed them that was unacceptable, which they had little reaction to and said well we can escalate and call you back. I let them escalate and got off the phone after they promised to let me know by Noon (it was 8:00AM) what the status was of my escalation. In the mean time I called Charter who was able to install the next morning in a 2 hour time window. I scheduled the install and waited to see if I would get a call back from TDS. Well not to my surprise I did not. I called and said I was canceling the install and they seemed fine with it and told me to have a great day. Honestly if they had offered me a better monthly deal or done something to compensate me for my time and frustration I'd probably have put up with it but they were 100% fine with my not getting TDS installed...
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