Our food didn't come out for an hour. There were only 2 other families in the restaurant, both who came in after us. They also ate before us.
After 40 minutes of waiting and observing the other guests getting their food, we went up to the counter to inquire. The waitress was dishonest about having put our order in and tried to blame it on the kitchen.
The manager thankfully comped our meal and attempted to do service recovery. They were apologetic...everyone except the dishonest waitress.