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  • Our mattress, which appears to no longer be offered, was the Aloe Adelle (3" of Latex, 3" of Memory Foam hybrid). We like our mattress, but the sales experience was a migraine. They sent us the wrong pillows, for example, and then told us the only way to get the correct pillows was at cost to us. That was resolved over 3 days of phone calls - over PILLOWS - and they found I was correct the entire time. For our mattress, the cover arrived and the zipper was lodged a solid 16 inches under the fabric. I tried coaxing it out for an hour, after which time my fingers were too raw and bloody to continue. My multiple calls to different contacts, including my salesman, to remedy the problem were never returned. It's an absolute crap shoot. I can tell you their customer service appears to be TERRIBLE, so if you end up with a defective mattress it's going to be terrible getting it resolved if they even resolve it. And after all that's the main point of anxiety for buying a mattress on the internet. When we finally got the mattress put together, we've found it resulted in a better nights sleep (thought hotter than a spring mattress, no matter what they tell you about Gel foam or whatever). At the end of the day I'd say it was worth it, but beware when we go to a hotel or parent's house overnight, spring mattresses result in pain. You get kind of spoiled.
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