I was contacted almost immediately about my previous review and they were ecompletely apologetic. The nail tech that did my nails offered to redo my nails and no charge. When I got there she immediately apologized again and went to work on my nails. I have to say I am completely in LOVE with my nails. Kim did a fantastic job. She reshaped my nails and recommended a great color for my skin tone and it looks fantastic. I'm glad I gave them a second chance. I'll be back.