HORRIBLE! The rep lost my booking and I was left hanging on moving day. Called and all they could say was that nobody recalls scheduling me. Instead of apologizing and trying to rectify the situation, the rep said "let me call you back" which they never did. Not only did they NOT apologize or try to help me out... they just left me hanging. I ended up spending 3X my budget to get another company to come in that day to move my stuff. And I ended up injuring myself! AAA Movers can go to HE*L for all I care. They don't deserve even one star