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| - I had high hopes, I really did. I wanted to love this place but I just had a so-so experience. I do plan on returning and will update this review when I do!!
When I first walked in I immediately fell in LOVE with the atmosphere. It was intimate and swanky and I loved the soft lighting provided by the tea lights at each table. The vibe was definitely "cool" and the offer the perfect setting for a date or a girl's night out.
The basket of popcorn offered before the meal was unique. Don't get me wrong, I ate the whole thing and then some...but I'm not sure I felt it fit with the overall atmosphere.
Anyway, on to the main meal...
We started with the Peppedew Poppers. They were very good. They had great flavor and they weren't too "hot/spicy" which I appreciated. They were served with some sort of dill sauce and it just made the whole picture complete. It was very tasty.
I ordered the Peruvian style roasted chicken which has the bone in and was sitting on a cilantro based cream sauce. I was given the choice of two sides and I went for the baked beans and sweet potato fries. Let me just say this meal was wonderful. The chicken was tender, seasoned perfectly and fell off the bone. It was juicy and there was plenty of meat. The baked beans were okay and the fries were waffle sweet potato fries which was unique and still good. I wish they came with some type of dipping sauce though because every other sauce/dressing I tried was incredible..why stop at the fries? So that all sounds great right? So, what's my beef? Well, the meal came out lukewarm to cold which was NOT okay. I didn't want to complain so I continued to eat the meal but I know it could have been so much better.
My friend ordered the meatloaf with mac n cheese and the mojito fries. Her meal came out room temperature at BEST. She was not as gracious as I and she told the server (who took forever to even check on our meals) that this meal was literally cold. The mac n cheese was super bland and the mojito fries didn't seem very mojitoish (if I may). They were good fries but nothing special. The server said he could take her plate back and "warm it up" which just didn't sound appetizing to my picky dining partner. What was he going to do? Nuke it? No thanks. Meatloaf can swing either way so the thought of cold meatloaf being reheated in the microwave pretty much made her and our table nauseous. He apologized and offered to bring her something else. She opted for the house salad that came with a peach vinaigrette. Once again, FAIL. The salad was just bare. It was lettuce with some dressing. There wasn't even a crouton. Looking back on the menu I realize it doesn't promise anything more but geez!
The waiter apologized for the inconvenience but it wasn't very convincing to be honest. About 20 minutes or so later a manager finally meanders over and apologizes in somewhat of a smug fashion. He said he heard we weren't satisfied with the meatloaf and wanted us to know he took care of it on the bill. I know that in theory is the "right" thing to do but for being a local restaurant with a lot of hype, I expected better customer service. I mean, no kidding she isn't going to pay for the meal. She took one bite of the fleshy cold meatloaf. They still made it seem like it was HER issue, not theirs. They should have offered a free dessert, a free beer, just something that made them seem to care a bit more and it didn't happen. In their defense, they didn't know my meal was cold as well.
We did end up ordering the vanilla bean cheesecake that was covered in a salted carmel sauce. It was good. It was rich, creamy, small portioned but good.
While we were waiting for our check we noticed the table in front of us sent their food back. As we were leaving we asked why and they said because it was COLD!! They ordered the meatloaf and the prime rib!! They said management handled it very well so they were pleased with their experience but both sent their entrees back.
I don't know if Nan just had an off night or if they were backed up in the kitchen, short staffed, etc. I can think of all types of excuses but I didn't have the best experience unfortunately.
I still plan on returning because I think they have some great menu items, they are reasonably priced, have a decent wine list and I love the atmosphere. I just hope my next visit is a bit more satisfying!!
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