My review is base on my OVERALL experience.
1. Coffee: Deeeeelish. Being a SBUX feign for many many years I can say I've converted! My favorite is the iced kicker with two shots of espresso and I believe Irish Cream. The menu is simple (enough for hubby to order).
2. Prices: Very affordable and I love the kids cups/straws, I feel like they do not cut corners.
3. Location/layout: Great location off of the 101 freeway. I must say the layout is a miss. I find myself in the drive through line for 10-15 plus minutes in the morning. Their system is just not efficient even with two drive-thrus.
4. The service: Yes, it's true staff is very upbeat and friendly. HOWEVER, being awkwardly friendly is not okay. Granted I'm sure the company presses them to be this way but Dutch Bros...it's alright to turn down the "bubbly-ness" just a notch. I feel very uncomfortable every single time. For example the cashier was hanging half of her body out the window and meeting me the whole time I was waiting for my order. I hope I don't come off as a grouch but I can't possibly be the only person who feels this way?