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  • The store is great, but the Pharmacy service is Horrible!!!! The pharmacy staff is unpleasant, not customer service oriented, and doing business with them is frustrating and mentally taxing. They rarely have prescriptions ready when they say they will be ready. The store staff is great! They are helpful and they are always smiling; however, I couldn't be more displeased with the pharmacy. We have a daughter with a heart condition who requires her meds 3x per day. On one occasion we had just received a new prescription from her cardiologist and had only a days worth of medication on hand to hold us over. We dropped off a new prescription to be filled late one morning and were told it would take 4 hours to fill. We returned 2 hours before closing (more than 4 hours later) and were informed that they would not be able to get to it that day. After explaining our situation and our dismay to the pharmacy manager, we had no other recourse but to take the unfilled prescription back from them and physically take the prescription to another pharmacy. The prescription was filled within just a few minutes. Today, I dropped off another prescription and before leaving they "checked" the prescription to make sure there weren't any "problems" to delay it being filled. They said it would take 3 hours to fill (I still don't know why it takes them hours to do what others can do in minutes). 2 hours later we get a call stating that there is a "problem" with the prescription and that we need to contact our doctor to have him call the pharmacy to state the quantity. After contacting my doctor I was informed that the pharmacy was supposed to call them directly. I then called the pharmacy back and was placed on hold for 9 minutes. After finally speaking with someone about who I was, I was again placed on hold for another 5 minutes before they came back and I was able to explain to them the protocol. They then said that they called the doctors office but they got the after hours message and we're not able to talk to anyone, which means the hung up without listening to the after hours message. The message tells them exactly how to "talk to someone", which is what I did when I called. This is just a couple of examples of how poorly we have been treated over the last four years by this pharmacy.
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