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| - DON'T DO IT, just stop now and find another company!The poster company for OVER PROMISE, UNDER DELIVER!!! Oh wait they did deliver on something, LIES. Lots of of friggin LIES!
Made a reservation for 3 movers to show up at our storage shed between 12 and 1pm.
Day of the move:
11:45 no call even confirming my apt, so I call and am told by the owner that it will be closer to 1pm. No problem I say.
1:15, no call. I call him, he calls back says his team will be there at 2pm.
2:20, no call. I call him, he says he will be there at 3pm and for the inconvenience we will provide an extra guy for free.
2:50, get a call saying he is 20 min away.
3:15, get a call from Devin, says he is at the gate of the storage facility and needs in.
3:17, they aren't at the gate they are at McDonald's next door getting water. I totally get needing to rehydrate but DONT LIE OVER AND OVER ABOUT EVERYTHING!
Oh and guess what.... there are ONLY 3 guys NOT 4.
3:30, text the owner since I am now very upset about how we have been treated throughout this process, asking where is the 4 guy you promised?
3:37, he says he is on his way to be the 4th guy....
4:20, uhaul wants their truck back because we are near the end of our contracted time with them. Begged for an extension..... oh and the owner, that 4th guy we were promised?..... yeah it's almost been an hour and he hasn't shown up.
4:45, get a call from the owner who apologizes and makes excuses. No excuse is going to finish this job.
6:30, the first load is unloaded. Cory says he will rent us another truck and goes to uhaul with us. Uhaul REFUSES to rent US a truck because the owner Cory is with is.....we are informed an undercover investigation (not sure by who) discovered some "things" (again no details given) and the owner is prohibited from renting from any truck rental company in the valley! We try to convince U-Haul it's US renting the truck not him but the U-Haul manager still refused.
The movers that were left at the house quietly, without saying anything, left. We went looking for them and they were GONE.
Cory didn't charge us for the time today and wants us to call tomorrow to get the job done.... ummmm yeah I don't think so. Not after this horrible experience.
Our move is not complete, my kids don't have their beds to sleep in and we are exhausted but this whole wretched experience.
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