I sent a photo order via web-site and it should have been ready in an hour. I went an hour and a half later and they said they didn't get it. They checked their computer in front of me and thy did get it but had not started it. They were rude and encouraged me to cancel order. I did but still get auto messages saying my order is ready. I had already sent it to another CVS and picked it up. The other CVS I picked it up at did not have the envelopes that were supposed to come with the photo cards I ordered. They sad "Oh, the web-site is out of date." Well, how am I supposed to know!? I was so aggravated that not only did I think the price I was paying INCLUDED envelopes but now I had to go and search for these odd sized envelopes on my own! Ugh! So DISAPPOINTED! Online ordering is supposed to be a time and money saver. Not in this case! Ugh!