Used a Groupon for the one year laser treatment (8 sessions approx). I had two sessions left and they called to cancel my appointment only a few hours notice before saying the machine was down. I was told that they would call back when they had the repair person fix it and surprise surprise haven't had a call in over a month. Sessions are supposed to be every 6 weeks so technically I missed out on one because they didn't call me back. I called many times and no one answers. I heard laser is supposed to be pain free (last time I had it done it was) but this machine does feel like someone is putting a lighter against your skin at certain points. The laser technician was only friendly on one single occasion of 5 or 6, also the secretary was only friendly once or twice as well, otherwise you get a very unfriendly vibe out of the place. Also just an FYI they do not have their own free parking it's paid street parking but not too expensive for just going in and out in 15 minutes. Only reason I'm giving it 2 star instead of 1 is because the results were noticeable, especially compared to the last machine I used somewhere else. Although it does hurt more as well so it's give and take. I think a person would definitely need more than one year of sessions to be hair free (or close) so don't expect this to be your one and only treatment. Also read from another review that they use the same gel for more than one area which is true and I found it gross as well especially since it's going on 'special areas' it's very unsanitary. For the price you pay they should not be so cheap about the gel used.