Don't rent here..
I'm a preferred Avis customer. Got a car through Costco and wanted to add an additional driver. Customer rep at the counter was on her period. She was ignoring us and gave us a face. "we don't add names. If you want to add a name you need to pay $11." WTF is this? I never paid to add any names at Alamo or any other rental company.
She wanted us to walk up with our luggage to the counter upstairs.
We didn't like the car and it was a pain in the ass to swap cars.
Everyone working here was stuck up their ass for tips.