UPDATE 8/11/2017
This is by far the worst dealership I have ever dealt with, and the worst customer service I have ever experienced. At least when it comes to dealing with their service department. I have been back 3 times since my last post. A bit of background, I have a third party warranty for my GM vehicle. It great not issues there. So naturally I take my car to the dealership. My issue is they are never enough service advisers there to assist the customers. Is always such a long wait. Then they take your vehicle and keep it far longer than you are told and never provide updates. You could go days without hearing from them. When you call no one ever knows about your car and they transfer you to the Service advisers voice mail. He NEVER calls back EVER unless they need something from you.Every time I have ever call this is an issue. All I want to hear is an update so I can make arrangements to get to work.
When they called to tell me my car was ready I get there and they still had not processed the payment from the warranty company. Blamed them, so the service rep calls and they said they would fax over in 10 min. Why they could not do this before I got there I don't know. Took 1hr to get my car that was ready 4 hours earlier that day. This last issue I left a remote clicker for my garage is a rental car. I called as soon as I realized, I called them. The service department was closed but the lady answering the phone said she would leave them a message. But to call back next morning. So I did, of course no one could help me then either. and said they again would leave a message. The person in charge of rentals wasn't there. 2 hrs later my wife goes down there to try and retrieve it and they tell her they cant get to rental cars, lady is still not their, then 10min later tell her the car has already been rented out. Not sure how they rent out cars if the lady there isnt available but I digress. Then they proceed to tell my wife to write it off, she'll never get it back. What kind of place is this. All I know is when its time to buy another car or get one serviced I will never go there. I'd rater drive 30min to the other Chevy dealership.