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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This is for sales department, specifically fleet (no experience with service). I had somewhat of non-standard request that I called them about. My mother lives across the country and is in the process of purchasing her first car by herself. She was very nervous about it and wanted me to look at and test drive the same car she was considering. Only problem is I'm in Arizona. So I called Big Two and got a hold of Rachel in Fleet. She was super accommodating and totally understood. We set an appointment for later in the day that I could come down and take a look. When I arrived, I was led back to her office and she already had the exact same car waiting for me that my mother was looking at back in Indiana. She casually and comfortably showed me the features, explained the advantages, answered my questions and then we headed on the test drive. I LOVED that she was not pushy and seemed genuinely interested in helping me determine if the car was a good purchase for my mother, even though she knew the sale was not hers (such as asking if she needed any accommodations, lower entry, etc). All in all I had a wonderful experience with Big Two. I suppose anyone who walks through their door is a potential customer, but I had less potential than most and I was still treated like I mattered. Even when I received the standard hook to purchase our current vehicle (a Toyota) it didn't seem salesy and felt more like a compliment. Well delivered :) They have successfully put themselves at the top of my list when I'm later in the search for a new car myself. Thank you for the great service, helpful advice, and super comfortable sales tactics.
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