| rev:text
| - DO NOT GO THERE IF YOU CARE ABOUT YOUR CAR
Edit to owner's reply: Wow, still full of lies. It's killing me to read through their reply. Saying KW suspension productions are not properly made is like saying Obama is white. Not gonna waste my time with these guys. So disgusting!
If you have some knowledge about cars, you will find the owner is such a bad liar. I had the KW height adjustable spring kit installed for my 2015 Audi S5 half month ago by them. Usually I have my mechanics working on my car. But I was visiting my girlfriend during the holiday season. I found them in forum recommendations. The experience was so bad that I felt I must give out this warning. So you don't have to suffer the same.
After going through all threads about the spring kit, I get idea that the kit tends to make noises with improper installation. So I provided the installation guide and emphasized on following the guide in the first visit. However, there were still a bunch of parts left in the box when I picked up the car. So I had to come back and had them do it again. In the second visit, when I was trying to show what should have been done to the owner, I started to get a bad feeling about the shop. The owner said the reason those were not installed is because they didn't fit my stock shocks, and they were made for aftermarket shocks. [o_o][o_o] I would be surprised if any company would develop springs for other company's shock. And he said the front spring perch cannot be removed since 1) it was welded to the stock; 2) it might cause safety issue if the perch is removed. At the time, I hesitated a bit since they mentioned safety issue. But looking at it now, I think they were trying to find excuses not to redo the front, which takes the most of the time. Also, it is pretty clear that the perch should be removed as mentioned in the guide I provided, and it is definitely not welded to the stock. The funny thing is after the work is done, the owner told me they had to drill holes to make the parts fit. [:/][:/] While, the kit is a direct fit, which anybody knows about KW would know. But I didn't care too much since they had the parts installed after all.
However, I didn't know that was just the beginning of the worst part. The car started to throw headlight range control defective code right after I left the shop for the second visit. So I had to bring the car the third time to have them fix the problem. And that is a two-hour round-way trip. Despite of having a waiting-type appointment at 11am, my car got pulled in at 3pm. Man, I never had foreplay taking that long! One lady had the work done even before that, although she came after me. Finally, around 5pm (after waiting for 6 hours at the lounge), my car was ready and the owner claimed they examed the problem, recalibrated the headlights, and it should be good. But after driving 10 mins, the code showed again [=(][=(]. So I called them up and wanted to give them another chance to fix the problem before I get completely disappointed with the shop. Not a surprise, I got pushed me away by excuses like they are already fully booked; they don't have the tool to scan the code; that's only what they can do; the sensor may be damaged because of lowering the car, and they suggested me to take the car to the dealer. I can tell the own didn't want to take the responsibility of the problem. It left me no options. I ended up taking to the dealer. It turned out the rear wiring was not connected. The deal reconnected the wiring, reprogrammed the sensors and charged me $190 since it was caused by aftermarket work. I think the fix is legit, since they can easily charge me much more than that and claim the sensors are also damaged. But the owner of German Auto Pros said that was untrue and the dealer must have done something suspicious there, and then completely ignored my emails after I asked how he wanted to deal wit it. To me, it is pretty clear they messed up the installation, based on the fact the code only started to show after the second time they worked on my car, which got fixed by reconnecting the wiring; and they don't take any responsibility.
Now, I am back home, and have my mechanics take out the front perch and re-exam the whole suspension work. In total, I spent $850+ solely for installing the kit. At this point, I don't care if they would compensate or not. I just want to share the experience, and hope things like that will not happen to others.
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