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  • Tropical smoothie is great....if you are the only person in the store. What they consider a "huge rush" is 5 groups ordering apparently because there were a few people waiting and I joined the existing line while the employees looked up at us in daze like they suddenly forgot how to say "we will be right with you". Presumably the manager finally emerged from the kitchen and seemed annoyed we were interrupting her. She was short and hardly even looked up while I ordered. I was frustrated at this point but even an inkling of good customer service would have saved me at this point. Instead I got basically "what do you want" and a card swipe. Nothing about how I just stood in line for 20 minuets while they played the quiet game. Seems to be a lack of management in general. These kids won't greet people and have any pride in there ability to serve customers if the manager doesn't even care. So does the owner even care? If this was my place of business I'd be livid with the horrible customer interactions and complete lack efficiency. When I worked food service you had to bust your ass during a rush. These guys clearly don't know what that looks like and don't have an example to learn from. I love it here and come here all the time. GET. IT. TOGETHER!
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