First off I will say the food (that we got) was delicious! The drinks were good too! But good food and drink will only get you so far with me. Especially at a concept style restaurant! Yes the concept draws people in but the service and food needs to keep them coming back. Waitress greeted us promptly took our drink order. From there 10 minutes for 2 beers and a 2 mixed drinks; it was only 4:30 so it wasn't that busy. We ordered an appetizer and our entrees together. It was about 35-40 mins. From the time we sat down until our food came... out waitress was nowhere to be found to ask what was going on. Then our food arrived; however we never got our appetizer (the pretzel fondue everyone raves about) the food runner didn't know what we were talking about. She didn't apologize just stated she'll get our waitress. Before the runner left my sister in law noticed she didn't get dressing with her salad. The runner just stared at her for 30 seconds we started looking at each other thinking it was some joke... she then says with an attitude umm I need to know what dressing you want. We told her then she brought it back and with a smug tone she says "Here's your dressing love bug!!" WTF if you were my employee I'd fire you in the spot!!!!! At that time our waitress shows up, didn't apologize about the pretzels ((acted like this happens so much that they were used to it; they've become calloused to kitchen mistakes) we cancelled the order due to our entrees being out. Didn't offer to comp it nothing just said ok and walked away. Dinner was done we were getting our check still no acknowledgment of the pretzels not coming out. Didn't thank us for coming and walked away. WOW!! I am in the food service business and can't believe this happened... seems like it happens often from other reviews too! Might be back to try the pretzels one day but most likely try a different place to eat.