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| - Positive: The location was pretty much direct center of the strip. We were able to walk out be near everything. A lot of the time, we didnt even have to drive if we wanted to go to any of the other casinos.
Negative: Like previously stated, no wifi and if you want it it's 14 bucks a day, no coffee, bad service, old cocktail waitresses and guests. The parking was also really far from the rooms. It was such a bitch to have to walk back and forth everyday.
I have to say, the customer service here was pretty fucking HORRIBLE. We came at almost 12pm for check in, but we couldn't get into our room until after 4pm, so we had to wait around for 4 hours. During check in, we were trying to see if we could get into the newer tower instead of the old one, since we heard bad things about the old one. We probably asked the woman about 5 times which tower we would be in, but she completely ignored us every time, it seemed like she was in so much of a rush to get us out of there, that she didnt even bother listening to what we were saying, and I know we were asking her loud and clear. So we pretty much had to find out what tower we were when we got into the room.
At 4pm, when we went to pick up our room key, we decided to report the issue to management. We went up to the check in counter to another person and explained the problem to him. He pretty much got offensive right off the bat, completely ignoring what we were even saying. Then he called the woman we had a problem with up to the desk and told us to tell her the problem ourselves. Who the fuck does that!? We just asked him to get the manager out so we can explain it to him, but he wasn't much help either. It's like, all we were trying to tell them is that they should have their employees listen to the customers more and ask them if they have any questions. No wonder non of them do that! The manager sets a horrible example himself. They were making it seem like we had a huge problem with our room and what they gave us, but that wasn't it at all. So they kept saying "you got what you want, so what's the problem" and we'd try to tell them and they'd just cut us off. This had to be the WORST EXPERIENCE at a Vegas hotel that I've ever had, and I've lived here for the past 10 years!
If customer service means anything to you, DO NOT STAY HERE!
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