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  • I went to this vet once (and never again!). Their receptionist needs some etiquette lessons. I called to advise that I decided to go with another vet for a variety of reasons. I had tests done and was requesting to have the results transferred. As soon as i mentioned this, the receptionist turned cold. First off, she had the need to advise me that she didn't know short-hand (with sarcasm in her voice) and could i speak slower. And then she proceeded, in quite a stand-offish tone, to tell me that they might get to this transfer tomorrow, but maybe not until next week. I suggested i could pick them up and she said, whatever you want. Seriously?! Then I gave her feedback that part of the reason I was leaving is that I was surprised by the cost of my visit and when I called around and chatted with others about similar procedures, they were also shocked at the price. She said, "well we certainly don't strive to be the cheapest." I gave her an example that their insulin is twice the price as other vets I called. As my dog's condition will require numerous vet visits, I knew I had to find a reasonably priced vet with good reviews. Well, this really set her off double; she didn't like my feedback and responded in a very snotty tone "and if you're unhappy here then you're better off somewhere else." Wow, seriously, my dog has just been diagnosed with a serious, long-term condition and this is the response I get because I'm choosing to be mindful of cost and care at the same time. Where is the empathy and customer service? I'm so glad I found this out now. I'm so sorry that my dog is sick and that I hurt your feelings, It's time they hired someone who behaved a mature fashion. I'm sure i'm not the first one to change practices to best meet my needs.
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