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  • Bad customer service. My shellac manicure started coming off after one week. They admitted to using old polish when I went back to have fixed. Then three more nails came off a couple days later. The representative booked me an appointment to have my nails fixed. Then the owner, Lynette calls me the day of a couple hours before my appointment and says that I need to get a new shellac. When I arrived instead of servicing me with the repair, she just kept on about shellacs only last two weeks. Well, that is interesting since the first two times I got a shellac there by a lady who is no longer there, it lasted three weeks each time. She kept saying the same thing over and over again instead of taking care of me as a good customer. Would always tip her even as the owner. Not very appreciative of her customers. Not a good way to keep someone coming back by arguing with them and calling them the day of to say she is not willing to do the repair when her representative booked it 3 days earlier. Very rude. Tries to change appointments at the last minute because she cannot stay late. You don't book appointments if you can't keep them. That is ridiculous. Don't have a business if this is how you operate.
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