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  • The food is ok, but the service is horrible. Most of my party ordered our food together and one person order later. Everyone got there food and I just thought it was because I got my burrito chimichanga style. Then the person that ordered after me got her food. I asked the waiter named Arlen about mine. He went to the kitchen and came back and said he would moved my ticket to the front as if he was doing me a favor, but I think he never put my order in. He made no apologies. When my food came out I just asked for it to go because everyone else finished their meal. We had to wait forever for our checks. Then another person in our part didn't even get a check so we had to wait longer for the waiter to make an appearance to get her check. He got it and made no apologies again. He messed up the check and had charged an alcoholic beverage so he had to fix it and again no apologies. But he did blame us for his mistake by saying it was because we switched seats, but not one person switched seats. So there was no reason to be confused. I know customers are not always right but in this case we were. Arlen needs to either A) learn how to be a better waiter or B) learn how to apologize when he messes up and not blame the customers... unless the customers really are to blame. Please review basic service skills with Arlen.
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