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| - I moved out almost a year ago, I have many issues with this place.
First, when I looked at the apartment I was showed a two bedroom with a "loft' which was just an extra room with no door and a desk built into the walls. I loved that about it. What I moved into was a three bedroom apartment missing the desk. It took them almost two months to get the desk in the apartment and it was POORLY put in. There were cracks everywhere and the installers left caulking all over.
As for the apartment itself, mine was located in a beautiful area in the complex. It was almost my favorite place to live thus far in Las Vegas apartment living. The first year was great, it was quiet and clean.
Maintenance is poor. The maintenance manager was great and knew what he was doing, his staff did not. Things were not fixed the way they should have been, just slapped together to make it work.
When the new management took over, I was forced to pay my "water, sewer, trash" bill with my rent even though it is from a different company and had a different due date than rent. They would NOT accept rent without those utilities being paid as well. Their online system sucks, they charge for everything.
PEST CONTROL uses these really strong chemicals that smelled 8 hours after they came. I was actually worried about my dogs in the apartment while I was gone. Pest Control even left the key to my apartment in the door lock one day after spraying my apartment. Luckily my girlfriend found it first and we held onto it waiting for the office to contact us and let us know that there was a key to our apartment missing and they needed to come and change the locks. That never happened.
The office staff changed often but the cast of characters were all the same. No one knew what they were doing. The phone is never answered. One staff member will tell you one thing while the manager tells you something else. I had the staff hand me over other peoples packages before, did they even look first?
Mail boxes are always getting broken into. People leave their dogs feces all over the place even though the apartments threaten extra charges. How are they going to find out who's dog left it?
I had my car towed from the property! They have a tow company come in once a month or so and tag cars that have been sitting, parked in an incorrect parking spot or cars with missing registration stickers. I was missing a sticker on my BRAND NEW CAR which I had just given them information on a few weeks prior. Since I transferred my registration from my old car to my new car, I did not have a sticker and needed to have one ordered. In the mean time, I communicated this to one person in the office staff. The next day my car was gone. really? After telling management what happened they told me "I'll see what I can do" and called the tow company and "paid" to get my car out for me. Ridiculous to have this happen when there were broken down cars and people who didn't even live there taking up spaces, which brings me to my next paragraph.
The second year of living in these apartments were the worst. There was someone who moved into a different building than I but still near me. They fought with their "boyfriend" all the time, in the middle of the night. The boyfriend did not live there though he stayed and parked in 2 parking spots all the time. They were up all hours, had people coming and going, would scream in the parking lot, screech their tires every time they left and FIGHT in the parking lot. In the middle of the night one time we were woken up to them fighting again then another man got into it, they started fist fighting and someone started yelling about guns. Where is security? Ohhhhh, they leave at 2 am. I asked the office why security leaves in the middle of the night, no answer. I saw security maybe 5 times in the two years that I lived there.
Honestly, I loved the apartment and I loved how well the property was taken care of. If they didn't want to keep raising my rent, and got rid of tenants that caused problems, I may have stayed.
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