I was just here today to pick up some makeup. They happened to be out of both products that I needed but Barbara was happy to have it shipped to me from another store, no shipping charge. I specifically went because they had an offer of spending $35, you get $105 in product gift samples.
I was thrilled with the service and the store. I will definitely be returning!
This would have been a 5-star but since they didn't have the products after driving all the way over from downtown Phoenix, I give them a 4-star. I did get the free gift though so that was nice.
Added two days later: the customer service has been amazing! Heather called me at 10:30am, 18 hours after I had been there and said they had gotten one product in that I was waiting for and would ship it immediately so I would have to wait for it to come from Santa Fe. It came in the mail today with a handwritten thank you note and two small samples. Impressive! I didn't know companies still hand wrote thank you notes.