I went into the store today in search of nail polish. I came to a nail salon nearby and the nail polish was not great so when I walked into Sally's I was a little worried about what my experience would be like next door. The ladies here greeted me, helped me find the color I wanted and also took the time to chat with me a bit.
I also asked about hair color and toners, which I also got a direct answer to. I will be back there soon!