I didn't have to make an appointment or wait, and the threader was really nice. I had heard about this awesome new way to shape your brows and wanted to give it a go. She did a top shelf job for sure!! HOWEVER, I did pay the price in pain!! I have a pretty high tolerance for pain so feeling like I wanted to cry the whole time really shocked me. My eyes watered like crazy and all I could think was 'please let her stop soon!' It was so painful, I just can't imagine going back. If people tell you it doesn't hurt...I don't know, maybe their skin is numb.